Data Deletion Instructions

1. Submit a deletion request

If you used Facebook login authorization or ad management and reporting through Sinuo Network services, you may request deletion of relevant data stored in our services.

Please include the following necessary information:

1. An email address where we can reply to you.
2. The service or Facebook application name you used, and a user identifier, account name or ad account identifier to help locate the records, if known.
3. The data you want deleted, for example: “Identity information, authorization credentials and reporting data associated with my authorization.”
4. If acting for a business or another person, explain your relationship and authority to make the request.

Do not send Facebook passwords, verification codes, access tokens or App Secrets. You do not need to include complete identity documents in your initial request.

2. How we handle your request

1. Receive and verify: We contact you using the email provided and verify identity and control of the relevant resources in a necessary and proportionate way. If information is missing, we explain what is needed.
2. Confirm scope and timing: Once verified, we communicate the scope we can address, the expected completion time and any information subject to legal retention.
3. Delete or anonymize: We process service records and authorization credentials confirmed to require deletion. Associated backup data is addressed through backup retention and clearing schedules, with further use restricted.
4. Report the result: We email the outcome. If part of a request cannot be fulfilled, needs more time or must be addressed by another organization, we explain the reason and next steps.

The email button opens the mail application on your device; it does not send a message automatically. If it does not open, manually email info@sirwintech.com. You can also call +86 17704000179 for help with submitting your request.

3. Scope and effects of deletion

After verifying ownership and applicable requirements, deletable data may include associated identity information, Facebook authorization credentials, and ad management or reporting records attributable to the request that must be deleted. Deletion or revocation may prevent related connections, reports or other dependent features from continuing to work.

For shared business resources, we consider the requester's authority and the rights of other users. Records that must be retained by law will be restricted to required purposes, and we will explain why they are retained.

This request concerns data stored in our services. It does not delete your Facebook account, ad accounts or advertising content on Meta, or data held by other companies. Use Meta's relevant controls to address original data held on its platform.

4. Revoke Facebook authorization

Log in to Facebook and locate the relevant application in settings such as “Apps and websites” or “Business integrations”, then remove it. Settings labels and locations may vary by account type and interface version.

Revoking access affects future connections but does not itself delete data already stored in our services. To delete stored data, also contact us using the instructions on this page.

For more about information handling, read our Privacy Policy.

5. Contact and follow-up

To check progress, reply in the original email thread so we can associate your follow-up with the request.